Battery Training Sessions to Empower your Retail Mobility Team 

In the busy world of mobility retail, it can be tough for staff to keep up with customer questions about batteries. With new technology coming out all the time, even experienced teams might need extra help to confidently answer questions and handle warranties smoothly.  

In the fast-paced environment of mobility retail, staff often encounter questions about batteries that can be complex. This sometimes requires managers to step in, which can disrupt the flow of daily operations. Additionally, delays in warranty processing can occasionally lead to customer frustration, even when a warranty may not have been necessary. It’s also common for customer interactions to remain brief, with some customers focusing mainly on price comparisons. 

Battery Training Sessions from Valen 

Valen offers a supportive and practical solution through its Battery Training Sessions. These sessions are designed to be engaging and informative, conducted by Valen’s experienced technical team in a relaxed and approachable setting. The training covers a wide range of topics, from the basics of battery technology to best practices in battery handling, charging, and testing. 

The sessions are tailored to the specific needs of the team, ensuring that the content is relevant and accessible. Interactive Q&A segments allow staff to explore topics in more depth, fostering a deeper understanding and confidence in their knowledge. 

Empowered Teams to Support Your Customers 

By participating in these training sessions, staff can enhance their understanding of batteries, enabling them to assist customers with greater confidence. This not only improves the customer experience but also helps streamline warranty processes by equipping staff with the tools to troubleshoot effectively. Additionally, technical coordinators and trainers benefit from the insights gained, allowing them to better support their teams and ensure smooth operations. 

How Valen Helped Independent Living Specialists (ILS) 

Valen’s Battery Training Sessions have been positively received in various settings. For example, a recent series of sessions was conducted for ILS, involving 45 technicians across 8 locations. The Valen team traveled to each site, delivering training that was both comprehensive and well-received. Participants reported feeling more confident in their roles and noted an improvement in customer satisfaction. 

Valen’s Battery Training Sessions provide an opportunity for mobility retail teams to expand their expertise in a supportive and collaborative environment. By enhancing their knowledge, staff are better equipped to deliver exceptional customer service and contribute to the overall success of the store. This investment in training helps build a stronger, more capable team, ready to meet the challenges of today’s retail landscape.