Privacy Policy

1. About this policy

Valen Power Pty Ltd ACN 134 028 961 (‘Valen’, ‘we’, ‘us’, or ‘our’) is committed to protecting the privacy of your personal information in accordance with Australian privacy laws. This Privacy Policy outlines how we and our related entities collect, use, disclose, and manage your personal information.

Our Privacy Policy complies with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth), as amended from time to time (‘Privacy Act’). This policy applies when you engage with us by purchasing goods or services, applying for commercial credit, communicating with us, participating in promotions, or using our websites and services. By doing so, you consent to the collection, use, and disclosure of your personal information as outlined in this policy. It also applies to other individuals connected with commercial credit arrangements, such as guarantors or directors.

We may update this Privacy Policy periodically. Please check our website for updates, as the most recent version will govern how we handle your personal information.

2. Types of personal information we collect

The type of personal information we collect depends on your interaction with us. Examples include:

Name, address, date of birth, occupation, telephone numbers, and email addresses • Personal information related to credit applications
Bank, credit, or debit card details for purchases
Records of your communication with us
Website usage information (IP address, browser type, etc.)
Social media identifiers (where applicable)

In some cases, we may collect sensitive information, such as health-related details, if it is necessary for our business activities and with your explicit consent.

3. Purpose for collecting personal information

We collect and use personal information for purposes including, but not limited to:

Providing and managing our goods and services
Processing and assessing commercial credit applications
Responding to inquiries or complaints
Compliance with legal and regulatory obligations
Enhancing customer relationships through promotions, surveys, and direct marketing • Improving our website functionality and user experience

Where you apply for commercial credit, we may obtain information

from third parties, such as credit reporting bodies (CRBs), trade references, or your financial institution, with your consent.

4. Use and disclosure of personal information

We may use or disclose personal information for the following purposes:

Primary business purposes, such as providing goods and services
Managing commercial credit arrangements
Marketing and promoting our products and services, unless you opt out
Legal compliance, including reporting to regulatory authorities
Disclosing credit information to CRBs such as Equifax or Illion with your consent

We may also share your information with third-party contractors, suppliers, or related entities as needed to provide services. Personal information will not be sold or licensed without your consent.

5. Storage and security of personal information

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes secure electronic storage and physical safeguards.

In the event of a significant data breach, we will notify you and relevant authorities as required by law. We will retain personal information only as long as it is necessary for business purposes or required by law. When no longer needed, we will take steps to securely destroy or de-identify your data.

6. Use of our website and cookies

When you visit our website, we may collect anonymous information such as your IP address, pages visited, and browser type. We use cookies to enhance user experience. You can disable cookies in your browser, but doing so may limit your use of some website features.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other websites, and we encourage you to review their privacy policies.

7. Direct marketing and opting out

We may use your personal information for marketing our products and services. You can opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or by contacting us.

8. Cross-border disclosure

Your personal information may be disclosed to our overseas service providers (e.g., cloud storage providers). We take reasonable steps to ensure that the recipient does not breach Australian privacy laws. Where this is not feasible, your consent will be sought before transferring your information overseas.

9. Access and correction of personal information

You have the right to access and correct your personal information held by us. To request access or corrections, please contact our Privacy Officer (details below). We may ask for identity verification and charge a reasonable fee for access requests.

10. Complaints

If you believe that we have not complied with this Privacy Policy or the Privacy Act, please contact our Privacy Officer. We will investigate your complaint and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.