Warranty Request
Warranties with Valen Power
When your system goes down, getting it back online is the priority. Here’s how the warranty process works and what to have ready.
Before you start
The form is thorough — and intentionally so. The information you provide upfront is what allows us to move quickly once your claim is received.
Your details
- Company name
- Contact name and email address
- Phone number
- Job or reference name (optional — useful if you track claims against your own project references)
The item being claimed
- Item code
- Quantity
- Item type
- Industry
Technical information
- Open circuit voltage (measured before testing)
- Whether the item is installed in a string or individually
- Description of the problem — include the application, and note whether this is an isolated incident or a recurring issue
- Test results for all batteries in the string (required if claiming a battery)
Submitting your claim
Complete the warranty request form and submit when ready. You’ll receive an email confirmation with your claim number — keep this for your records.
What happens next
Our team will review your claim and be in touch with next steps. We understand that component failures can have a range of causes, and we’ll work through the detail with you.
Part of our role is ensuring the right components are specified for the right applications from the outset. If you’d like to revisit installation or operational guidance, our support articles are a useful starting point.
Here are a few articles that might help:
Need to talk it through?
We’re here. Call or email our team directly