What does Vonnect include, and how is it supported?

Vonnect is Valen’s energy management and remote monitoring platform. Support is available across four service levels, so you can match the level of oversight to the criticality of the asset:

Service level	What it covers
Level 1	Scheduled updates and a self-managed dashboard
Level 2	Advanced dashboard with business-hours support
Level 2 Plus	Advanced dashboard with customisation
Level 3	Monthly performance reporting, 24/7 monitoring and hotline, real-time alerts with active response, and a guaranteed response time

A one-off integration fee covers setup, communications configuration, dashboard configuration and secure onboarding. Pricing for integration and ongoing service levels is available on application, it depends on fleet size, protocol requirements and the level of active monitoring specified.

Which level is right usually comes down to one question: if this asset failed silently at 2am, what would that cost? For a single site with a tolerant load, Level 1 is appropriate. For a network asset with a reliability obligation, Level 3 exists because the alternative is finding out from the customer.